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Your questions, answered

We recognise how difficult data loss and breach incidents are to manage, particularly in times of actual or pending crisis. We are here to provide you with all the help and support you need.

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I Think We’ve Had a Data Security Breach. What Should I Do?

Implement your businesses data breach response plan immediately.

Don’t have a plan or resources to manage the incident or still need help – contact us as we can help.

Customer Data Has Been Lost and Some of It Is Sensitive Can You Help Us Recover It?

Every data loss or breach is different so recovery depends on the circumstances of the incident and types of data sets lost or compromised.

We will use our experience and expertise to advise you about the best options to recover personal data and where relevant help refer you to the NCSC, NCA, Police, ICO or sector regulator.

I’m Under Immense Pressure to Resolve a Data Breach and Don’t Have the Knowledge or Resources to Help Me. What Can I Do?

Gather as much information about the loss or breach as you can, record and preserve that information and prioritise the things you can do in your response plan, notify senior colleagues and seek their support to help you implement the plan.

Don’t have a plan or resources to manage the incident – contact us as we can help.

Will You Automatically Inform the ICO About Our Data Loss or Breach?

No. We treat the information you provide to us in strict confidence. Responsibility for notifying the ICO lies with the data controller. We can provide important advice and support about how to do that.

Need help with a data breach

Chat to Steve

Testimonials

Don’t take my
word for it

“Secureprobe took the pressures of me and my colleagues when we realised we’d lost customer data and stepped in to fix our issues. The crisis was quickly resolved and reduced our recovery costs considerably. We also learned from the experience and feel better prepared.”

WR, Data Protection & Ethics Advisor Energy Supplier

“I didn’t know who to call when we suspected a data breach. I found secureprobe who helped me fix the problem and design a new data protection and security model. Their recommendations convinced my ceo to invest more recources in my area too.”

FB, DPO AI Start Up

“Thank you for all your help and support. Its been an absolute pleasure working with you this week.”

LB, DPO Government Department

“The customer service and interaction was very friendly, supportive and efficient and there when we needed it.”

NT, Director Marketing Company

“When the data loss happened, even with my experience, I was quckly drowned by the sheer scale of what we were dealing with. Thanks to secureprobe we were able to work through the problems and got our business back on track quickly.”